Therapy Centre — Terms & Conditions for Parents/Guardians

To help us keep things smooth, respectful, and honestly pretty effective for every child, we ask that each parent or guardian read the policies below and then confirm them.

1. Arrival & Session Time

Please make sure your child comes in on time for each session. The sessions will wrap up at the time that was planned originally, even if you arrive a bit late. Late arrivals won’t get any extra minutes, because it messes with the timetable for the children booked right after them, and honestly that can get unruly.

2. Rescheduling of Regular Session Slots

A modification to your child’s usual day/time, or the weekly cadence, may be requested once every 3 months. These requests have to be sent with at least 7 working days’ notice before the change can become active.

3. Respect and confidentiality between parents

We have noticed a few occasional remarks made by parents about other children, or even other families inside the centre premises. We kindly ask that all parents refrain from gossip, comparisons, or personal comments concerning other children or parents. Every child develops at a different rhythm, so we ask everyone to help keep a more supportive and non-judgmental environment for all families, really.

4. Monthly renewal procedure

Therapy sessions run on a monthly subscription format. Before your final scheduled session for the month, a renewal reminder will be sent out to you. Renewal has to be completed on, or no later than the last session of the current month, otherwise services can be interrupted. For renewals finished after the due date, a late renewal charge of ₹400 per day will apply.

5. Validity of Sessions

If you book sessions within a month, they have to be used within that same month, and no, they cannot be quietly shifted. Any unused or unattended sessions are not eligible to be carried forward to the next month.

6. Rescheduling Individual Sessions

If you want to reschedule one particular session, do let us know at least 4 hours in advance. Also, each monthly subscription includes a maximum of 3 rescheduled sessions, but this is always subject to therapist availability and open slots.

7. Cancellations & Refunds

All sessions are pre booked, meaning they are reserved ahead of time for your child. Because of this, no refunds will be provided for sessions that are missed, cancelled, or stopped, regardless of the reason given.

8. Continuation of Therapy

To keep therapy uninterrupted, you need to follow the renewal timeline, plus the payment schedule mentioned above without breaks. If you keep on joining the program, it kind of depends on whether you follow these terms and conditions, in full.